Frequently Asked Questions
What size should I order?
We love a statement bow tie (or bow) and feel that bow tie size is a personal preference for pups and their parents. For longer haired pups we recommend going up a size so their flair can be seen by all!
If you are unsure of your pup's neck size we suggest going up a size in bandanas. If the bandana is a little large just simply fold over the top and tie the bandana on your pup!
**Please note each our items are handmade to order and the sizing may vary slightly.**
How do I measure my SaltDog for a collar?
We recommend measuring your pup around the base of their neck (in inches). Once you get the measurement of your pups neck please refer to our size chart. If your dog is in between sizes please reach out to us so we can help make your pups new favorite accessory!
What is your return policy? Do you take exchanges?
To make sure that each item meets our quality standards each order is custom made by hand. Therefore, we do not accept returns. If we make a mistake in sending you the wrong size, pattern or accessory please contact us at email@example.com and we will be happy to make things right, no additional charges will apply.
If you receive your accessory and need to make an exchange, please contact us at firstname.lastname@example.org within 15 days of receiving your package so we can begin the exchange process. Please note that there will be a restocking fee of $12.00 per exchange item and you will be responsible for any return shipping**. We will email you an invoice that includes the cost of the restocking fees. After we receive payment for your exchange invoice, we will add your new accessory to our schedule. Once we receive your item back in new, unused condition we will begin making your new accessory and will contact you once it ships!
**We suggest purchasing parcel insurance with the carrier of your choice. All exchange accessories are your responsibility until they reach us.
How long does it take for me to receive my order?
At SaltDogs we know how exciting it is to buy new accessories for your pups! That is why we strive to get your order to you ASAP. Please allow us a few days to create your one-of-a-kind order. We will update our production times as needed to reflect real time turn around, especially during the holiday season. You will receive tracking once your order ships! If you live locally to us and want to save on shipping we are more than happy to coordinate a local pick up!
My accessories are dirty, how do I clean them?
If your pups are anything like Theodore and Baxter they love to get dirty! We recommend washing any of our collars or leashes by hand with mild detergent and allow them to air dry. Bows and bow ties should be spot cleaned as needed. To keep items stain resistant some people recommend spraying them with Scotchgard™️ and allowing them to dry completely. Please note if your pup has sensitive skin please avoid using Scotchgard™️ on your accessories!
Do you take special order requests?
Pleasing our customers is something we pride ourselves on. If you have a fabric you would like made into an accessory please reach out to us as email@example.com so we can help make your dream a reality!